Client Comments
We strive constantly to obtain the highest level of customer care and satisfaction at all times, and always welcome your comments about the hotel. Do please email us at sales@lakesidehotel.co.uk and we will share your thoughts with other guests and our staff. Thank you.
Diane Pickup, Booths
Thank you for all your help arranging our recent conference at lakeside - the venue is perfect and the care and attention we received from all the staff at Lakeside is excellent . Part of the reason we like Lakeside so much is that we strive to give excellent service to all our customers, and to be on the receiving end shows all our managers how worthwhile it is.
Mr & Mrs Greenslade, Wiltshire
I just had to put pen to paper to say a great big thank you to you and your team. In this modern world it is rare to receive the service which we ALL received from your staff at the Lakeside Hotel. From the Porter who welcomed us at the door and took both our luggage and parked our car so good after a 300 mile drive. The duty manager Ben who arranged afternoon tea in the Oak Room in front of a log fire and the pre-dinner drinks in the same room made available just for us. The waitress in our private dining room on our first night who was just magic and the chef whom we asked to meet to buy him a drink after the meal and the waiter who looked after us in the main dining room on the second night. The housemaids who arranged our rooms with flowers and champagne and cleared up after our own little drinks celebration in the room. The house calls to our room to make sure all was well. The small touches such as the two menus for each night on the dinner table which were personlised for our celebration and of course the hotel itself decorated for Christmas. It was all a magical experience and that is down to all the team at the Hotel - at no time ovebearing but at all times attentive and looking to take that extra step to make our stay so enjoyable - we shall return.
October 2007
'I would like to thank all the staff at the Lakeside Hotel for making our stay so enjoyable. Many of our 40 guests had travelled long distances to get there, but all were smitten with the setting, the service and the general ambience. Much of this was down to the team of staff who served us; they were unfailingly helpful, courteous and reliable. Our conference is an annual event held at different locations all over the country but the general consensus seemed to be to hold it at the Lakeside every year, despite the long journey for some. Thanks again for an outstanding service.'
AML, Leeds
'Just a short note to thank you all for the arrangements made for our meeting last week. Having been a private guest a few times, my choice for our meeting did not take much time to select. Everything from the initial booking enquiry to the actual arrangements on the 3 days was smooth and efficient. My colleagues were all very impressed by the hotel, its location, facilities and service.'
Steve Harford, Mars UK
'I just want to thank you and your colleagues for the excellent way you treated us at our Conference last week. The accommodation, meals and whole organisation was of the highest standard. Everything worked like clockwork, fitting in with the vagaries of our timing, and any requests we had were dealt with efficiently and nothing was too much trouble. We were very impressed with the whole set up from being greeted by the door staff and reception to the restaurant staff and those in the bar and those organising our conference room. We managed to really enjoy our stay in spite of the fact that we were all working! Ten out of ten for the week!!'
Ben Sherman via AKA
On behalf of AKA and our client Ben Sherman, I'd like to thank The Lakeside Hotel and your team for delivering a first class service during our recent stay in July.
The conference was a great success with comments, including:
'The nicest meal I've had during a conference'
'Fantastic service, the staff are so helpful'
I'd like the primarily thank Tom Sharp who managed the event excellently from Front of House, Kate Willock who prepared everything for us, as well as the rest of your team, Kelly and Ben spring to mind.
The feedback after the event from Ben Sherman was all positive without a negative comment.
I would have no hesitation recommending your establishment to any of our clients as well as our travel partners around the world.
Please pass on my regards to Neville Talbot (Managing Director) who was a most accommodating host.
DWP Pension Credit
'I am writing on behalf of my senior manager and colleagues to personally thank you and EVERY member of staff for our very successful conference. It is not very often these days that I am inspired or have reason to write a letter giving thanks, which is a great shame.
Everything was perfect from start to finish - conference facilities, food, rooms, public rooms, location. My colleagues and I are all feeling rather depressed today, wishing that we were still at your beautiful hotel! Your staff are a credit to the industry, and I really mean every member of your staff. Nothing is too much trouble, every need is catered for, requests for anything dealt with immediately, service with a smile, what more can I say!! It was such a pleasure to be there. I hope we were not too much trouble!! Thank you to all again.'
Mr Wilson
'I just wanted to thank you for an outstanding piece of organisation. I left the hotel without a single complaint, very unusual with a party of 9, so thank you.
The hotel service, food, rooms & staff were exceptional - I will be recommending you to other parties without doubt'
April 2008
'I just wished to personally thank you and all of your colleagues at the Lakeside Hotel for looking after us all so well over the past two days during our meetings.
The service from every individual member of staff was of the highest standard : attentive, efficient, courteous and friendly and professional. Every little detail was attended to efficiently and discreetly, including accommodating our every little request from change of dining times to providing grapefuit juice at breakfast. This service really was excellent on all fronts and for me, personally, makes my life and job so much easier when dealing with people such as yourself and your staff, so I am really grateful to you all for that.
The standards throughout the hotel were of the highest standard, from the rooms and their cleanliness, right through to the brasserie, bar, restaurant menus and drinks provided. It really does make all the difference holding an event at a venue such as this where such attention is paid to detail and excellence.'
April 2008
'We would like to say a big thank to you and everyone else involved in making our wedding day so special.
From the moment we arrived on the Saturday we were made to feel so welcome. When part of our family broke down on the motorway it was very distressing for us as we were worried that they were going to miss the wedding, but later on the Saturday evening they arrived and the hotel staff rearranged our table reservation, on more than one occasion, to ensure that we all ate together. The small room with the bright décor and fabulous lights where a table was laid to accommodate all the Wardle family was just fabulous and was greatly appreciated as it was a Golden Wedding Anniversary and a Birthday Celebration for us also on that day!
As for the Wedding Breakfast, what can we say, the food was out of this world, our compliments to the chef and his/her team!
The whole family commented on the service that they had personally received, no one wanted to go home at the end and I think that many of us will want to visit again.'
Mr Wilkinson
'Thanks to all at lakeside although we were only with you for one night our stay was fantastic and we have already booked a return. truly a five star experience'
Golden Wedding
"Just a short note to say thank you and all your colleagues at Lakeside for the excellent way in which you managed our golden wedding celebrations last Saturday.
Everything from coffee when we arrived to the end of the meal was served efficiently and all your staff were most friendly and helpful, please pass on our thanks to them.
All our guests have had nothing but praise for the way in which the hotel conducted the event and we would have no hesitation in recommending people to hold their special occasions with you"